At Shop Sensia, we are committed to ensuring your satisfaction with our products. We understand that sometimes returns or exchanges may be necessary. This Returns and Exchanges Policy outlines the terms and conditions for returning or exchanging products purchased from our online store.

To be eligible for a return or exchange, the following conditions must be met:

• The request must be made within 14 days of the delivery date.
• The product must be in its original, unused, and unaltered condition.
• The product must be in its original packaging.

If you receive a damaged or defective product, please contact our customer support team within 14 days of receiving the item. We will provide instructions on how to return the product, and we will cover the return shipping costs. Upon receiving the returned item, we will assess to ensure the item meets the returns criteria and, we will issue a refund or send a replacement product, based on your preference, if the item qualifies for a refund/return.

We do not provide returns, refunds, or exchanges for change of mind.

We ship Australia wide for $9.95 (standard shipping). All orders will be shipped within 2 business days of the order being received.

Standard Shipping times: 7-10 business days.

For pick up, our head office is located in Riverwood NSW. To arrange to pick up an order, email sales@shopsensia.com.au

Refunds will be processed within 14 days of receiving the returned item, provided that the product meets the eligibility criteria outlined in this policy. Refunds will be issued to the original payment method used for the purchase.

If you have any questions or need assistance with the return or exchange process, please contact our customer support team at:

sales@shopsensia.com.au

We reserve the right to make changes to this Returns and Exchanges Policy at any time. The date of the last revision will be indicated at the top of this page.

By making a purchase from Shop Sensia, you agree to and accept the terms of this Returns and Exchanges Policy.